Grievance Redressal

We want to hear about it when something goes wrong, whether it is about an enquiry, a project or service discussion, the website, or how your personal information is handled. This page explains how to reach us and what happens next.

Who to contact

Please write to our Grievance Officer:

• Email: support@projectvybe.com
• Business name: ProjectVybe

How to raise a complaint

Send an email to the address above with "Complaint" in the subject line, and include:

• Your name and the email address or phone number you used with us
• Your reference number (for example PV-1042), if you have one
• A clear description of the problem and what you would like us to do

Please do not send passwords, card numbers or other sensitive details.

What happens next

• We will acknowledge your complaint within 48 hours.
• We aim to resolve it, or tell you what we are doing about it, within one month of receiving it.
• If it will take longer, we will tell you why and when to expect an answer.
• The reply will come from the Grievance Officer or someone acting on their behalf.

Complaints about your personal information

To ask us to see, correct, delete or stop using your information, or to withdraw consent, use the privacy request form. You can also email us at support@projectvybe.com.

If you are not satisfied

If you are not happy with our response, you may contact the National Consumer Helpline at consumerhelpline.gov.in, or any other authority that is competent to hear your complaint under the law.